Contact Us

This page presents the applicable terms in a clear sequence and should be read together with the related store policies.

The Ordinary provides customer assistance for products, orders, delivery, returns, payments, and privacy requests.

Customer service hours

Monday to Friday, 9:00 AM–5:00 PM PDT, excluding public holidays. Messages received outside these hours are reviewed on the next business day.

How to reach us

Email nohargeckos@gmail.com or call (734) 737-5869. For order help, include your order number, the email used at checkout, and a concise description of the request. Do not email complete payment-card information.

Returns and written notices

Contact us before mailing a return so we can authorize it and issue a prepaid return label or equivalent free return arrangement. Formal mail may be sent to 293 W Washtenaw St, Lansing, Michigan, 48933, United States.

Merchant contact details

The Ordinary
Email: nohargeckos@gmail.com
Phone: (734) 737-5869
Address: 293 W Washtenaw St, Lansing, Michigan, 48933, United States